|After-sales Service:||1 Year|
|Matching guide rail||10mm,16mm|
Q1: How can I get CONAI updating products catalog?
A1: 1- Pleae contact our sales manger to ask them for it;
2- Self-downloa from CONAI official website;
Q2: How can we pay for trail order or sample?
A2: There is some option for your select: Paypal, Western Union, Wise, Alipay, Cash by USD or CNY or EUR;
Q3: Can I have a sample for testing?
A3: Yes, we offer the charge sample, sample will be 20% higher than offer, and this parts will be back in the bulk order.
Q4: Can I add my logo on the elevator parts?
A4: Yes, we do OEM and ODM service with MOQ required to our valued customer.
Meanwhile please share us the Trademark authorization letter for avoid any problem in the near future.
Q5: How can I enjoy CONAI's after-service?
A5: Actually, after you cooperate with CONAI, We are ready to provide after-sales serivce at any time.
Q6: Do you have inspection procedures for elevator parts?
A6: 100% self-inspection before packing.
Q7: Can we mix the 20GP container?
A7: Yes, if the items are meet our min order qty.
Q8: How can I place the order to you?
A8: Here is our order SOP:
1st-- Email our sales manager to talk the order detail;
2nd-- Making the offical quotation sheet for your reference;
3rd-- Sending the Proforma Invoice with deal price for your payment;
4th-- Production the cargo and ready to shipment;
5th-- FOB team, the shipment will be send out by your named forwarder;
6thCIF term, we will handle with all process by our side for shipment.
Q9: What is the delivery time of the parts?
A9: According to the inventory of different parts, the delivery time is also different;
if its in stock, within 3-7 days delivery time; and delivery within 7-30 days if no stock available;