Q1: Are you a manufacturer?
A: Yes, we are a Chinese manufacturer and factory. We offer a full range of products you need.
Q 2: What are your main products?
A: Our main products include laser marking machines, inkjet printers, weight checkers, metal detectors, X-ray foreign object detection systems, vision inspection systems, and industrial equipment procurement services.
Q3: How can I know if this machine is suitable for me?
A: Before ordering, we will provide every detail of the machine for your reference. Alternatively, you can share your specific requirements with us, and our technical team will recommend the most suitable machine for you.
Q4: Do you offer any technical assistance after we receive the machine?
A: Yes, we have an after-sales service team to provide customers with technical support. Our technicians can assist you with machine installation and offer remote training after you receive the machine.
Q5: If some parts malfunction during the warranty period, will your company repair or replace them for me?
A: Yes, we will. Please send the main components back to our company, and we will repair them free of charge during the warranty period and return them to you. If the faulty parts cannot be repaired properly, we will send you new replacement parts within the warranty period. PS: This does not include consumable parts or damage caused by human factors.
Q6: What payment terms do you accept?
A: We accept any payment method, including T/T, L/C, and others.
Q7 : How do I place an order?
A: Inquire with us → Provide drawings/samples for customization → Share usage scenarios → Receive our product design recommendations → Discuss details → Confirm samples → Sign contract/deposit payment → Mass production → Goods ready → Balance payment/delivery → Further cooperation.
Q8: Some products are missing from my package. What can I do?
Answer: Please contact our support team. We will verify your order contents against the packaging and arrange compensation or reshipment based on the actual situation. We apologize for any inconvenience caused.
What Can We Do for You?
24/7 online after-sales service: No matter where you are, we can respond quickly.
Excellent technical consultants provide the best online solutions.
One-year warranty: During the warranty period, we offer professional, attentive, and timely online/offline after-sales services.
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